Returns and Exchanges
Your feedback has inspired us to do better. Our goal is to provide a stress-free shopping experience and make sure you love your purchase. If you change your mind before your event, we now offer free returns and exchanges, online and in stores
If you'd like to return an item, just follow the steps below. Need help? Call 918-461-0332 and one of our expert stylists in customer service will text you back!
We accept returns online and in store up to 14 days after you’ve received your purchase.
All returns must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached. Once any tag has been removed, an item cannot be returned.
Items not eligible for returns:
- Personalized and dyed items
- Perishables, swimsuits, and personal care items
- Final sale items
- Items with any tags removed
You may return new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please call us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.